Privacy policy

Privacy Policy
 Effective Date: 23 March 2025

1. General Information
 Comando Co. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, products, and services.

2. Personal Data Collection
 We collect personal information that you provide to us, including:

  • Name

  • Email address

  • Shipping address

  • Phone number

  • Payment details

We collect data through website orders, contact forms, and social media interactions. We do not collect sensitive personal data such as health-related information or ID numbers.

3. Purpose of Data Collection
 We use your personal data to:

  • Process and fulfill orders

  • Provide customer support

  • Send marketing emails (only if you opt in; you may opt out at any time)

  • Conduct analytics to improve our services

4. Data Sharing & Third Parties
 We do not sell or rent customer data to any third parties. However, we may share your information with third parties when necessary to fulfill your order, including:

  • Shopify (e-commerce platform)

  • Payment processors (e.g., PayFast, PayPal, Peach Payments)

  • Shipping providers (e.g., The Courier Guy)

5. Data Storage & Security
 Your personal data is stored only within Shopify and is not removed to be stored elsewhere. We use encryption and secure payment processing to protect your data.

We retain customer data for as long as you have an active account with Comando Co.

6. Customer Rights & Control
 You have the right to:

  • Access, update, or correct your personal data

  • Request deletion of your data

To request data removal, please contact us at cs@comando.co.za.

7. Cookies & Tracking
 We use cookies on our website for:

  • Analytics

  • Targeted advertising

We also use third-party tracking tools such as Google Analytics and Facebook Pixel.

8. International Considerations
 We do not sell our products internationally at this stage and do not have a specific policy for handling international customer data.

9. Policy Updates & Contact Information
 We may update this Privacy Policy from time to time. If required, we will notify customers via email or website updates.

For privacy-related inquiries, please contact us at cs@comando.co.za.